Flight Credits Class Action against Qantas
In 2023, Echo Law commenced a class action on behalf of Qantas customers who held tickets for domestic or international flights that were cancelled by Qantas between 2020 and 2022, including due to the COVID-19 pandemic.
Echo Law is pleased to confirm that the parties have reached an agreement to settle the class action for a sum of $105 million. The settlement agreement is subject to Court approval and is made with no admission of liability.
Latest News and Next Steps
In May 2026 the Court approved a notice to Group Members confirming the details of the proposed settlement and setting out what Group Members must do to claim their share or take other steps if they do not wish to participate. Notices have now been distributed to over 1 million potential Group Members via email and SMS.
By Court Order, the deadline for Group Members to complete and submit their registration to participate in this class action was 4pm (AEST) 2 October 2026.
This deadline has now passed.
If you have registered, there is nothing else you need to do for the time being.
Contacting Echo Law
Our website will be updated regularly, and we encourage you to bookmark this page so you can easily check for updates.
Answers to frequently asked questions such as ‘what do I need to do’, ‘am I an eligible group member’, ‘when will I be paid’, and ‘how much will I be paid’ can be found at the bottom of this page.
To keep settlement administration costs to a minimum, we may not respond individually to queries via email or phone that are answered on this page.
You should not contact the Court or Qantas in relation to this Notice or this class action. They cannot provide you with legal advice or assist with any questions relating to the class action.
Please read the FAQs below before contacting us with questions.
There are over 1 million potential Group Members in the Flight Credits Class Action against Qantas who have or will shortly receive a notice about the proposed settlement in this class action.
Thank you for your assistance and patience as we respond to enquiries about the Flight Credits Class Action against Qantas.
Settlement Administration Process and Timeline
Mediation
The parties attended mediation in March 2026.
Settlement agreed by the parties
The parties reached an agreement to settle the proceeding for $105 million. All class action settlements are subject to the Court’s approval.
Notice of Proposed Settlement sent to potential Group Members
Notices of the Proposed Settlement explain the steps potential Group Members now need to take — to register and, if eligible, participate in the proposed settlement, or to opt out of this class action. The Court has ordered that the notices be sent to potential Group Members between 29 June and 10 July 2026.
Potential Group Members are required to take steps
After the Notices of Proposed Settlement are distributed, Group Members will need to take one of the following steps:
Register to participate and, if eligible, receive a settlement payment from the settlement if it is approved. To register you must do so before 4pm (AEST) on 2 October 2026. The Registration Deadline has now passed.
Opt out and lose the right to claim money from the settlement. Complete the Opt Out Form and return it to the Federal Court registry before 4pm (AEST) on 4 September 2026. The Opt Out Deadline has now passed.
Object to the settlement as agreed between the parties. Complete the Objection Form and return it to the Federal Court registry before 4pm (AEST) on 4 September 2026. The Objection Deadline has now passed.
Even if you filed an objection, you should still register your claim — otherwise you will not receive any settlement payment if the settlement is approved.
If you do nothing and the Court approves the settlement, you will not receive any money, but you will be bound by the settlement. You will not be able to pursue your own individual claim against Qantas over the same issues as the class action.
Proposed settlement to be heard by the Court
On 13 October 2026, the Court will hear an application to approve the proposed settlement and decide whether it is satisfied that the settlement is fair and reasonable and in the interests of Group Members.
Key Documents
For more information regarding the Flight Credits Class Action against Qantas, please refer to the following documents:
Frequently Asked Questions
Further Enquiries
If you have a question that is not addressed in the FAQs above, you can contact Echo Law to discuss the class action by sending an email to register@echolaw.com.au or by calling Echo Law on 1800 571 241.
Please note that while we will seek to respond to you as soon as possible, there may be some delay before you receive a response, and we are unlikely to be able to respond to queries via email or phone where these are answered on our website.