Harvey Norman (Extended Warranties) Class Action

An extended warranty is a voluntary promise that a person or business makes when selling a product that extends the length of the manufacturer’s warranty for a specified period of time, in exchange for the customer paying a fee.

Extended warranties are often described as offering “additional coverage” to existing manufacturer warranties or guarantees already held by customers under the Australian Consumer Law. Extended warranties will generally offer the repair or replacement of faulty goods, or alternatively they may offer a store credit or refund.

There are different types of extended warranty products sold at Harvey Norman and they are known as Product Care Replacement Plan, Product Care Repair Plan or Product Care Coffee Plan.

Yes, you can still participate even if you have claimed on your extended warranty.

If you register, you can provide details about more than one Product Care extended warranty.

Yes, you can still participate if your Product Care extended warranty has expired, as long as you purchased it between 17 September 2018 and 17 September 2024.

Unfortunately, you are not presently eligible to be part of this class action if your extended warranty was purchased outside of the period between 17 September 2018 and 17 September 2024. This is because, due to statutory time limits, this class action has been brought on behalf of people who purchased an extended warranty at any time in the six years prior to the commencement of the proceeding only.

If you purchased Product Care more recently than 17 September 2024, we would encourage you to register your details with us even though you fall outside the current claim period. If the claim period is extended in a way that allows you to participate, we can then notify you of this development.

Yes, even if you don’t have a receipt or any documents for your Product Care extended warranty but you believe you purchased one between 17 September 2018 and 17 September 2024, we still encourage you to register your interest.

You may be able to ask Harvey Norman if you have purchased a Product Care extended warranty.

If you register, you will be given the option to upload any supporting documents, but this is not a requirement.

This claim is currently only in relation to people who purchased a Product Care extended warranty from a Harvey Norman, Domayne or Joyce Mayne in Australia.

No, this class action is only in relation to Product Care extended warranties sold by Harvey Norman.

No, we are presently only bringing claims in relation to Product Care extended warranties purchased from Harvey Norman, Domayne and Joyce Mayne.

A class action is a proceeding that is brought by one or more persons on their own behalf and on behalf of a group of people (called group members) who have similar claims against another person or persons. 

If you purchased a Product Care extended warranty from Harvey Norman, Domayne or Joyce Mayne between 17 September 2018 and 17 September 2024, you may be eligible to participate as a group member in this class action.

When you register, you will be asked a number of questions about the purchase of your Product Care extended warranty including the cost, whether it was purchased in store or online, and the type of product you purchased the extended warranty for.

Answer these questions as best you can, but don’t worry if you are unsure of any particular detail, as your information can be revised at a later date.

If you have copies of any documents evidencing your extended warranty, such as receipts, you can upload these when you register or, if more convenient, you can email these to enquiries@echolaw.com.au. We may contact you to verify your registration and follow up on any outstanding materials.

Registration is not compulsory, but there is no cost to register and there are a number of reasons why you should consider registering for this class action now:

• First, it allows Echo Law to confirm you are a group member, to provide you with updates in relation to the class action, and to contact you if you become eligible to receive compensation.

• Second, information provided by group members will allow us to advance this proceeding.

• Third, by registering now you can ensure you avoid missing any future deadlines for registration if you are eligible to receive compensation.

A class action is a process by which the claims of many people can be heard simultaneously in a single court proceeding. You can read more about class actions on our website here.

This claim has been issued on an open class basis. This means if you are eligible, you will automatically be included as a group member in this class action. We encourage everyone who may be a group member to register now, at your preferred email address, to receive updates in relation to the class action, and so we contact you if you become eligible to receive compensation.

At a later stage, the Court will make orders that group members be notified of the class action, and be given an opportunity to opt out if they do not wish to participate. The Court may also make orders requiring group members to take an active step to register their claim in order to be eligible to receive any compensation recovered. It is important that group members read this notice carefully when received as the required steps at that stage differ to those currently required, and may impact group members’ rights and entitlements.

You can register by clicking the ‘Register Now’ button at the top of this page.

You can register for someone else if you have their permission to do so. You will then receive updates and information about this class action. Where the class action reaches the stage where individual loss is assessed, we may then take steps to ensure you are a duly authorised agent or trustee of the group member you have registered for.

Group members in a class action are not individually responsible for the legal costs associated with bringing a class action and group members do not pay out of pocket costs by participating in a class action.

If the class action is unsuccessful, group members will not pay any cost.

If the class action is successful and financial compensation is recovered from Harvey Norman, legal costs payable and any litigation funding charges will be deducted from the amount of compensation recovered for group members. These costs will never exceed the amount of compensation to which you may otherwise become entitled and will be assessed by the Court to ensure any legal costs deducted from the amount of any compensation are fair and reasonable.

Group members can cease to participate in a class action by taking steps to opt out of the class action. This is called the ‘opt out’ process and will occur at a later stage in the proceeding. Group members who have opted out of a class action will not be bound by its outcome. There is nothing you need to do at the moment if you do not wish to participate in this class action. Group members will be contacted at a later date in relation to opt out. 

If you do wish to participate in this class action, there is nothing you need to do at this stage other than registering your interest.  

The lawyers running the claim are from the law firm Echo Law.

Echo Law is a class actions focused law firm founded by experienced legal professionals who have a proven track record of success in the industry.

You can read more about us, and our track record on our website here.

If you have a question that has not been answered, you can email us at enquiries@echolaw.com.au