Echo Law Pty Ltd is an incorporated legal practice. We understand the importance of your privacy and are committed to avoiding interference with your privacy in your dealings with us. We will protect your privacy when we collect, process or otherwise deal with your personal data.

Echo Law is the data controller of any personal information provided to us when you use our services.

This Privacy Policy outlines Echo Law’s practices with respect to the information collected from users who access our website at www.echolaw.com.au, or otherwise share personal information with us, and sets out how the information we obtain from you may be collected and used, and your rights in relation to that information.

When you use our website, you acknowledge the terms of this Privacy Policy – you should not send us any of your information if you do not consent to it being used in the ways described in this Privacy Policy, and you should consider the terms of this Policy carefully.

Scope

This Privacy Policy applies when we receive any personal information from you, our clients or other third-parties, which may be received by us from a variety of sources:

• When you voluntarily provide us your personal details in order to register or contact us via the forms on our website;

• When you send information to any nominated email address listed on our website;

• When you use or access our website in connection with your use of our services;

• From third party providers (such as regulators, recruitment agencies or your employer), services and public registers.

The types of personal information we may collect from you (including when you use our website) include:

• Your name and contact details;

• Organisation, business interest, employment and positions held;

• Billing and financial information (such as bank account and payment information);

• Any other information you provide to us by completing any forms on our website (including details of your enquiry, claim in any class action or other proceeding, or any complaints);

• Device information including geolocation data, IP addresses, unique identifiers and other information which relates to your activity through our website.

If you apply for a position or send us an expression of interest for a role, we ask you to provide a CV, an academic transcript (in some circumstances) and other information about your experience and previous employment. In doing so, you expressly consent to our use of this information including to carry out steps to assess your application – including, for example, checking references, your eligibility to work and confirming your identity. This may include us disclosing your personal information to recruiters, recruitment analytics and referees and your current and previous employers. We may also collect your personal information from these third parties in order to assess your application.

How we use your information

We may use your personal information for the following purposes:

• Communicating with you – for example, sending you notices regarding our services or information in relation to a claim in circumstances where you have registered your interest;

• Communicating with you about our services and other updates, including in relation to new claims we may be conducting or proposing to conduct;

• Responding to enquiries or other matters received from you;

• Marketing our website and products including legal updates;

• Conducting statistical and analytical tasks intended to improve our website;

• Where it is necessary in accordance with a legal or regulatory obligation, or where we are otherwise required or authorised to do by law;

• Facilitating our internal business operations.

We may share your information with third parties including:

• Third parties involved in the provision of legal services to clients such as barristers and other professional advisers including retained experts;

• Regulatory authorities, courts, tribunals, government agencies, law enforcement agencies and other third parties;

• Our professional advisers, auditors and insurers;

• Third party service providers where we outsource services, such as IT support, banking and payment services, litigation support and marketing and security services;

• Technology organisations, including cloud service providers.

Retention

Any personal information we collect will only be retained by Echo Law for as long as is reasonably necessary in the circumstances, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. We will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We use cookies on our online services.

Safeguarding your information

We take great care in implementing and maintaining the security of our website and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access. We cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk.

Marketing information

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you including in relation to new or prospective claims.

You may withdraw your consent for us to send these communications to you at any time, by sending an email to info@echolaw.com.au.

Your Rights

In addition to your right to opt out of any marketing communications, you may have further rights in relation to the use of your information. You may request to:

• Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information;

• Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format;

• Request rectification of your personal information that is in our control;

• Request erasure of your personal information;

• Object to the processing of personal information by us;

• Request to restrict processing of your personal information by us;

• Lodge a complaint with a supervisory authority.

Please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights, or to receive more information, please email us at info@echolaw.com.au.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them.

You should consult other sites’ privacy policies, and this Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set out in this Privacy Policy.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy, and any material changes will be effective immediately. It is your responsibility to review the amended Privacy Policy.   

How to contact us

If you have any questions about our website or the information we collect about you and how we use it, or want to submit a written complaint to us about how we handle your personal information, you can contact us at info@echolaw.com.au or on +61 3 7046 3565.