Jetstar Travel Credits Class Action

While this class action is on behalf of Jetstar customers, we have also issued proceedings on behalf of customers who held tickets for Qantas flights that were cancelled.

You can read more about the Qantas Class Action here.

Qantas customers are invited to register their interest by clicking the ‘Register Now’ button above. If you register your interest, we will keep you updated on the Qantas Class Action as it progresses.

Yes, you can still participate if you booked your tickets through a third party such as a travel agent or online booking platform.

When you register, you will have the option to specify if you used the credits you received, or have since obtained a refund for your flights. Even if you have used your credits or eventually obtained a refund, you may still be eligible to participate if you experienced loss or damage (such as ‘loss of use of money’).

Accordingly, we encourage you to still register for the claim using the ‘Register Now’ link at the top of the page.

Yes, the class action will seek a refund for customers who still hold Jetstar travel credits. Even if you end up using your credits, you may still be eligible to participate if you experienced loss or damage (such as ‘loss of use of money’).

Yes, if you are able to obtain a refund from Jetstar outside the class action, you can seek to do so.

Even if you eventually obtain a refund from Jetstar directly, you may still be entitled to compensation for losses you have suffered - for example, for interest or for the ‘loss of use’ of the money held by Jetstar for a lengthy period of time. Accordingly, we would encourage you to still register your interest in the class action by clicking the ‘Register Now’ button at the top of the page.

We have issued proceedings against Jetstar and Qantas. While we are not currently investigating claims against other airlines, if you wish to provide details of another airline, you may do so via the registration form. If you register your interest, we will keep you updated about other similar claims we are investigating.

A class action is a proceeding that is brought by one or more persons on their own behalf and on behalf of a group of people (called group members) who have similar claims against another person or persons. These claims are then heard simultaneously in a single court proceeding. You can read more about class actions on our website here.

If you held tickets for a Jetstar flight that was cancelled between 1 January 2020 and 1 November 2022, you may be eligible to participate as a group member in this class action.

When you register, you will be asked a number of questions about your flight cancellation and whether you received travel credits. Answer these questions as best you can, but don’t worry if you are unsure of any particular detail, as your information can be revised at a later date. You can click on the ‘Register Now’ button above to register your details.

If you have copies of any documents evidencing your flight cancellation and receipt of travel credits, such as any emails sent from Jetstar to you, you can upload these when you register or, if more convenient, you can email these to enquiries@echolaw.com.au. We may contact you to verify your registration and follow up on any outstanding materials.

Why should I register?

Registration is not compulsory, but there is no cost to register and there are a number of reasons why you should consider registering for this class action now:

• First, it allows Echo Law to confirm you are a group member, to provide you with updates in relation to the class action, and to contact you if you become eligible to receive compensation.

• Second, information provided by group members allows us to advance and strengthen this proceeding.

• Third, by registering now you can ensure you avoid missing any future deadlines for registration if you are eligible to receive compensation.

You can register for someone else if you have their permission to do so. You will then receive updates and information about this class action. Where the class action reaches the stage where individual loss is assessed, we may then take steps to ensure you are a duly authorised agent or trustee of the group member you have registered for.

This claim has been issued on an open class basis. This means if you are an eligible, you will automatically be included as a group member in this class action. We are encouraging everyone who may be a group member to register now to receive updates in relation to the class action, and so we can contact you if you become eligible to receive compensation.

You can register by clicking the ‘Register Now’ button at the top of this page.

Group members can cease to participate in a class action by taking steps to opt out of the class action. This is called the ‘opt out’ process and will occur at a later stage in the proceeding. Group members who have opted out of a class action will not be bound by its outcome. There is nothing you need to do at the moment if you do not wish to participate in this class action. Group members will be contacted at a later date in relation to opt out.

If you do wish to participate in this class action, there is nothing you need to do at this stage other than registering your interest.

Group members in a class action are not individually responsible for the legal costs associated with bringing a class action and group members do not pay out of pocket costs by participating in a class action. If the class action is unsuccessful, group members will not pay any costs.

If the class action is successful and financial compensation is recovered from Jetstar, legal costs payable will be deducted from the amount of compensation recovered for group members. These costs will never exceed the amount of compensation to which you may otherwise become entitled and will be assessed by the Court to ensure any legal costs deducted from the amount of any compensation are fair and reasonable.

The lawyers running the proposed claim are from the law firm Echo Law.

Echo Law is a class actions focused law firm founded by experienced legal professionals who have a proven track record of success in the industry.

You can read more about us, and our track record on our website here.

This class action is funded by Court House Capital, an experienced Australian-based litigation funder.

You can read more about Court House Capital here.

If you have a question that has not been answered, you can email us at enquiries@echolaw.com.au